ChooseMyStay Terms and Conditions

• Terms and Conditions

ChooseMyStay Last Updated: 09 July 2026

These Terms and Conditions govern your access to and use of the ChooseMyStay website, mobile application, booking services, host onboarding tools, support channels, and related services.

ChooseMyStay is a product operated by Kizhakeyil Technologies LLP, a Limited Liability Partnership registered in India, having GSTIN 32ABFFK3386H1ZB. In these Terms, “ChooseMyStay”, “we”, “us”, or “our” refers to Kizhakeyil Technologies LLP operating the ChooseMyStay platform.

By accessing or using ChooseMyStay, creating an account, making a booking request, confirming a booking, listing a property, accepting host terms, or communicating with us through the platform, WhatsApp, phone, email, or any other official channel, you agree to these Terms.

• Our Role

ChooseMyStay is an online discovery, listing, and assisted booking platform for stays including villas, pool villas, homestays, serviced stays, family stays, group stays, and similar accommodation options.

Unless expressly stated otherwise, ChooseMyStay does not own, lease, manage, operate, or control the listed properties. Properties are offered by independent property owners, hosts, managers, or authorised representatives.

When a booking is confirmed, the stay arrangement is between the guest and the relevant host/property provider. ChooseMyStay facilitates discovery, communication, verification support, booking assistance, payment collection where enabled, confirmation, and customer support.

• Definitions

“Guest” means a person who searches for, requests, books, pays for, or stays at a property through ChooseMyStay.

“Host” means a property owner, manager, operator, or authorised representative who lists or offers a property through ChooseMyStay.

“Listing” means a property page or stay option displayed on ChooseMyStay.

“Booking” means a confirmed reservation for a stay.

“Request to Book” means a booking request that requires host or platform confirmation before the booking is final.

“Book Now” means a booking flow where payment and confirmation may be completed immediately, subject to availability, property rules, and successful payment.

“Total Price” means the amount shown to the guest before confirmation, including stay price, platform fees, applicable taxes, add-on charges, and other disclosed charges.

• Eligibility and Account Use

You must be legally capable of entering into a contract under applicable Indian law to use ChooseMyStay for bookings or listing properties.

You agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We may refuse, suspend, or terminate access if we reasonably believe that information provided is false, misleading, fraudulent, unlawful, unsafe, or violates these Terms.

• Searching, Listings, and Availability

Listings may include property details, photos, videos, approximate location, amenities, prices, house rules, guest capacity, cancellation policy, payment terms, verification status, and other information.

We make reasonable efforts to keep listing information accurate, but hosts are responsible for ensuring that property details, pricing, availability, photos, rules, amenities, safety information, taxes, and legal permissions are accurate and up to date.

Search results, recommendations, badges, sorting, and visibility may depend on factors such as location, availability, price, verification status, guest suitability, quality, popularity, operational readiness, cancellation history, support history, and platform policies.

• Location and Address Privacy

For guest privacy, host privacy, and property security, ChooseMyStay may show only an approximate map location before booking. Exact address, route details, host contact details, or property access instructions may be shared only after booking confirmation, payment completion where applicable, and completion of any required verification.

Guests must not misuse location or contact details received after booking.

• ChooseMyStay Verified Badge

A “ChooseMyStay Verified” badge or similar verification label means that we have carried out certain internal checks, such as document review, host communication, listing review, photo/video review, location review, or operational checks.

Verification does not mean that ChooseMyStay owns, guarantees, insures, or continuously controls the property. Guests must still review the listing, rules, cancellation policy, guest capacity, amenities, and suitability before booking.

• Booking Types

ChooseMyStay may support different booking flows.

For Request to Book, a guest submits a request. The booking is not confirmed until the host or ChooseMyStay confirms availability and the guest completes any required payment or confirmation step.

For Book Now, the guest may proceed directly to payment and confirmation, subject to live availability, successful payment, fraud checks, property rules, and backend confirmation.

A booking confirmation may be sent by email, SMS, WhatsApp, app notification, or shown inside the user account.

• Payments, Fees, and Taxes

Guests agree to pay the Total Price displayed before booking confirmation.

ChooseMyStay may charge a guest service fee. Based on the current business model, this may be up to 10% of the booking amount, unless changed or displayed differently during checkout.

ChooseMyStay may charge hosts a commission. Based on the current business model, this may be up to 5% of the booking amount, unless separately agreed in the host agreement.

Payments may be processed through third-party payment gateways or banking partners. By making a payment, you also agree to the applicable payment gateway terms.

Taxes, GST, TCS/TDS, host taxes, platform service fee GST, invoices, settlement deductions, and statutory reporting may be handled as required under applicable law. Hosts are responsible for their own tax registrations, declarations, invoices, local permissions, and compliance unless otherwise agreed in writing.

• Booking Confirmation and Service Delivery

A stay is considered delivered when the guest is provided access to the confirmed property for the confirmed dates, subject to the property rules and booking terms.

For payment gateway or compliance purposes, ChooseMyStay’s service is the online listing, discovery, booking facilitation, customer support, confirmation, and related digital facilitation of accommodation booking.

No physical shipping is involved.

• Guest Responsibilities

Guests must:

provide accurate guest count, dates, contact details, and booking information; follow property rules, check-in/check-out timings, parking rules, pool rules, noise restrictions, local laws, and safety instructions; not exceed the approved guest capacity; not conduct illegal, unsafe, nuisance, commercial, or unauthorised activities at the property; be responsible for the actions of accompanying guests, children, visitors, drivers, staff, or invitees; keep the property and its contents in reasonable condition; pay for valid damage, missing items, extra guests, overstays, or rule violations where applicable. 11. Host Responsibilities

Hosts must:

provide accurate property information, photos, prices, amenities, capacity, rules, and availability; have the legal right and permission to offer the property for short stays; comply with local laws, building rules, tax laws, police registration rules, safety requirements, and guest record requirements; disclose restrictions, hazards, CCTV areas, pool risks, construction, shared spaces, pets, power backup limitations, water issues, or any material limitation; honour confirmed bookings unless prevented by genuine emergency, safety issue, or force majeure; maintain the property in clean, safe, and guest-ready condition; not demand undisclosed charges from guests; not move guests to another property without guest consent and platform approval; protect guest personal information and use it only for the confirmed booking; cooperate with ChooseMyStay for disputes, refunds, settlements, KYC, GST/PAN/bank details, and compliance checks. 12. Host Onboarding and Acceptance

Hosts may be onboarded directly through the platform, through an assisted operations process, or through authorised ChooseMyStay staff.

A host may be required to accept host terms electronically, by OTP, email confirmation, dashboard acceptance, signed document, recorded written approval, or another legally acceptable method. Such acceptance may be stored by ChooseMyStay as evidence of host approval.

• Cancellations, Refunds, and Modifications

Each booking is subject to the cancellation policy shown on the listing, checkout page, booking confirmation, or written communication from ChooseMyStay.

If no property-specific cancellation policy is shown, the default ChooseMyStay Cancellation and Refund Policy will apply.

Booking modifications such as date change, guest count change, property change, early check-in, late check-out, or add-on requests are subject to host approval, availability, price difference, taxes, and platform confirmation.

Refunds, where approved, will be processed to the original payment method unless another lawful method is agreed.

• Damage, Security Deposit, and Extra Charges

Some properties may require a refundable security deposit, damage deposit, or caution deposit. This must be disclosed before booking confirmation wherever applicable.

Guests may be charged for property damage, missing items, excessive cleaning, extra guests, unauthorised events, overstays, smoking violations, pool misuse, or other rule violations if supported by reasonable evidence.

ChooseMyStay may assist in communication and resolution but is not automatically responsible for guest-caused damage or host-caused claims.

• Reviews and User Content

Guests may be allowed to submit reviews, ratings, photos, comments, or feedback. Reviews must be honest, relevant, non-abusive, non-defamatory, and based on genuine experience.

ChooseMyStay may moderate, remove, or restrict content that is fake, misleading, abusive, unlawful, promotional, discriminatory, privacy-invasive, or unrelated to the stay.

By submitting content, you grant ChooseMyStay a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and publish such content for platform, marketing, quality, and operational purposes.

• Prohibited Activities

Users must not:

use ChooseMyStay for fraud, impersonation, illegal activity, harassment, discrimination, or unsafe conduct; bypass the platform after discovering a property through ChooseMyStay to avoid fees; scrape, copy, reverse engineer, or misuse platform data; upload false, infringing, obscene, abusive, or unlawful content; interfere with platform security or payment systems; create fake bookings, fake listings, fake reviews, or duplicate accounts; misuse contact details, addresses, documents, or guest/host information. 17. Communication Consent

By using ChooseMyStay, you agree that we may contact you through phone, SMS, WhatsApp, email, app notifications, or other channels for booking updates, payment confirmations, invoices, refunds, support, verification, host onboarding, guest assistance, property updates, and important service messages.

Marketing messages may be sent only as permitted by applicable law and platform settings.

• Third-Party Services

ChooseMyStay may use third-party services such as payment gateways, analytics tools, maps, WhatsApp/communication APIs, cloud hosting providers, email/SMS providers, fraud detection tools, and customer support tools.

We are not responsible for third-party service failures, downtime, bank delays, payment gateway failures, map inaccuracies, or telecom delivery failures beyond our reasonable control.

• Suspension and Termination

We may suspend or terminate a user account, host listing, booking access, payout, or platform feature if we reasonably believe there is fraud, safety risk, legal risk, repeated cancellations, guest complaints, payment issue, policy violation, inaccurate information, or misuse of the platform.

Where appropriate, we may provide notice and an opportunity to respond.

• Disclaimers

ChooseMyStay provides the platform and booking facilitation services on an “as available” basis.

We do not guarantee that every listing will be error-free, available at all times, suitable for every guest, or free from all defects. Hosts are responsible for the property and stay experience. Guests are responsible for reviewing all available information before booking.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer law.

• Limitation of Liability

To the maximum extent permitted by law, ChooseMyStay will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of enjoyment, travel disruption, emotional distress, or third-party losses.

Where ChooseMyStay is found liable, our aggregate liability will be limited to the platform service fee paid to ChooseMyStay for the relevant booking, except where a higher liability is required by applicable law.

• Indemnity

You agree to indemnify and hold harmless Kizhakeyil Technologies LLP, ChooseMyStay, its partners, employees, contractors, and representatives from claims, losses, penalties, damages, liabilities, and expenses arising from your breach of these Terms, misuse of the platform, violation of law, property damage, fraud, or infringement of third-party rights.

• Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the platform with the “Last Updated” date. Continued use of ChooseMyStay after updates means you accept the updated Terms.

• Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer protection rights, courts and competent authorities in Thiruvananthapuram, Kerala shall have jurisdiction over disputes relating to these Terms or ChooseMyStay services.

• Contact and Grievance Redressal

For support, complaints, refunds, privacy requests, or legal notices, contact:

Kizhakeyil Technologies LLP Product: ChooseMyStay GSTIN: 32ABFFK3386H1ZB Registered Office: Sinai, PNRA 66, Prem Nagar Support Email: support@choosemystay.com Grievance Email: grievance@choosemystay.com Phone: +91 6238664415 Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST