Cancellation policy

Cancellation and Refund Policy

Review the latest cancellation and refund policy.

Version
cancellation-refund-2026-07-v2
Effective from
10 Jul 2026, 12:01 pm

Policy rules

Reservation: Rejected, unavailable, expired, or unconfirmed Request to Book requests are refunded in full.

Non-refundable: Guest cancellation 14 days or more before check-in is eligible for a full refund of the amount paid for that booking.

Refundable: Guest cancellation 14 days or more before check-in is eligible for a full refund of the amount paid for that booking.